Terms & Conditions

By making a reservation, you confirm you have read the Terms & Conditions on this page, and the product specific Terms & Conditions located on the checkout page and that you have the legal capacity to accept them on behalf of yourself and all the passengers.

 

When making a booking, be careful entering all information into the reservation form, because information received is the customer’s responsibility to be accurate.

 

Terms & Conditions become binding when full payment for a booking has been accepted and the customer has received confirmation.  Reservations are processed during Foz do Iguacu office hours.  To make a last minute booking please contact us.

 

If your booking is made in another way other than via our website, then your reservation is also subject to the acceptance of the terms and conditions detailed here, and the page of the product being contracted.

 

If you do not understand any of the conditions, we strongly recommend that you contact us before proceeding with any reservation.

 

Definitions

“Customer” or “Passengers” means all clients named and unnamed on the booking regardless of who made payment.

 

“Lead passenger” means the first passenger named on the booking. The ‘lead passenger’ must be at least 18 years of age.

 

If your transfer includes two or more passengers, the person who made the reservation shall be deemed to have done so on the basis that he / she acts as an agent for both or all members of the party and accepts the service conditions on behalf of each member of the party.

 

References to “you” and “your” in these terms and conditions also mean all clients represented by the ‘lead passenger’ regardless of who made the booking on behalf of all passengers (including anyone who is substituted or added at a later date).

 

If ‘our website’ is written in these terms and conditions, it means the website located at the URL domain https://IguazuFalls.Travel, or any other website owned or operated by us.  When “we”, “us” and “our” is written, it means all parties responsible for carrying out services featured on our website.  

 

Payments

Our payment gateways are trusted facilities which link our website with our bank. Your transfer receipt and confirmation will be emailed to your email address supplied at the time of the booking. Bookings made with immediate payment via our secure payment gateways are subject to availability.

 

Full immediate payment is not deemed to be a confirmation of the transfer. A full refund will be immediately made if the service becomes unavailable between when you make the reservation and your confirmation is sent to you by email.

 

Our Responsibility

We guarantee to allocate a vehicle to every confirmed transfer booking. In the event that we are unable to allocate your booking to one of our vehicles, we will request one from our trusted suppliers. As last resource, we will accommodate you in a local taxi.

 

If we are not providing the contracted service directly, we have a duty to select suppliers of transfer services and activities using reasonable skill and care.  We have no liability to you for the actual provision of the services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred direct loss or damage as a result).

 

If we fail to comply with the Terms & Conditions stipulated on this page, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you.

 

Contact

In the event that you are unable to locate the driver of your transfer, it is your responsibility to contact us on the numbers provided in your confirmation.  If you fail to call these numbers then your driver will not have a chance to find you, and therefore they will be unable to provide the service, which will relieve us of our obligations and a refund will not be due.

 

Complaints Policy

If you experience a problem during our service or the service does not meet your expectation, please inform the driver or service provider immediately so they can do their best to rectify the problem then and there. If the problem cannot be solved by the driver or service provider, then contact us immediately to allow the best chance to rectify the problem in a timely manner.

 

Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance.

 

Written complaints should be received no later than 28 days after the service date and sent by email.

 

Child Pricing

All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.

 

Reservation Amendments and Changes

Reservation amendments for services of the same value or less, can be made free of any administration charge up until 2 days before your first service. Less than 2 days your amendment may lead to an increased cost, which must be paid by the customer at the time of the service. Last minute amendments will be subject to availability.

 

To make amendments to your transfer details you must advise us via email of your intentions and we will do our best to consider it within the provisions stated in our terms.

 

Although every reasonable effort will be made to accommodate changes and additional requests, amendments to reservations will not be guaranteed.

 

Failure to meet a transfer without an emailed amendment or cancellation notice which has been replied to by us, will result in a “no show” 100% forfeiture.

 

Cancellations Requested by the customer

Cancellations and refunds must be requested in writing by email, and the following cancellation penalties apply for all bookings:

 

In case of cancellation up to 30 days prior to arrival date – a penalty of 7.4% per service will be charged.

In case of cancellation between 30 to 7 days prior to arrival date – 50% of the full cost of the services will be charged.

In case of cancellation between 7 days and the arrival date – 100% of the full cost of the services will be charged.

 

Refunds will not be issued for unused travel under any circumstances. Refunds will not be issued for duplicate reservations or customer data entry errors. Once payment has been received, all sales are final.

 

Any refunds resulting from cancellations requested by the customer and owing to the customer will be made within 30 days from the date the cancellation has been accepted by us.  Refunds will be issued in Brazilian Reals and returned to the credit card or Paypal account used by the customer at time of booking if cancellation has been accepted within 60 days from when the customer made payment.  If after 60 days, then refunds will be sent to customers email address by Paypal only, and customer will be responsible for collecting it from Paypal.

 

No Show

All pre-paid bookings will not be refunded in the event of a no show. A “No Show” means that the passenger has failed to meet the driver at the confirmed pick up place and time, as stated on his/her confirmation. This also includes if you gave us incorrect dates and times during the reservation.

 

Whether arriving at an airport or being picked up at another location, you must endeavor to locate your designated driver. A refund will only be provided if our driver fails to attend the airport or pick up place, no refund will be considered if the driver is in place but you neglect to contact or locate him/her.

 

Delayed Arriving Flights

In the event that your flight is delayed more than 40 minutes, it is your responsibility to contact us prior to your boarding of the flight to inform us of the delay. Failure to do so may end up in a cancellation of your transfer.

 

If your flight will be delayed by more than 2 hours, we reserve the right to suspend the booking and continue with scheduled transfers from other clients. We will only exercise this right in the event that the delay compromises the service we need to provide to others customers who have scheduled transfers.

 

If we are unable to wait beyond the two hours from your scheduled arrival time, you will need to re-book the service at 100% of the cost of the transfer, and pay this directly to your driver on arrival.

 

If you miss a service because of a flight delay, it is your responsibility to redeem any compensation directly from your airline.

 

Departing Flights

Passengers using our service to reach an airport are responsible for ensuring that they arrive to airport with reasonable time for their flight in accordance with the airport regulations.

 

Our website provides guidance only in the form of typical travel times and distances. Allowances should be made for the time of day, peak traffic congestion, public holidays, border delays, and weather conditions. We will not accept any responsibility for customer nominated pick up times that result in missed flights or checkins.

 

Luggage

Unless told otherwise each passenger is expected to carry no more than two luggage items, one standard size suitcase no larger than 90cm x 50cm x 25cm and one carry-on bag. Any extra or special luggage must be declared at the time of booking in the Comments field.

 

We will not charge more for extra luggage but do not guarantee its transport if it does not fit safely in the vehicle, or it will cause damage to the vehicle or compromises the comfort other passengers.  In those cases the passenger shall be liable for all expenses incurred should additional vehicles be required to transport excess luggage.

 

Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage.

 

Border Crossings

Transfers crossing international borders do not include border tax/visa fees/other fees, as per the government regulations.   

 

It is the responsibility of the Customer to be in possession of a valid passport, visa permits, or any other document required for crossing borders.

 

 

Promotion Codes

We are pleased to offer promotion codes. All promo codes must be entered correctly as indicated with the promotion. Incorrectly entered promo codes that do not automatically calculate the discounted fare will not be eligible for refunds after the reservation has been submitted.

 

Departures & Arrivals

We make every effort to pick up customers within the time requested, however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals.

 

Schedule Changes

Occasionally, it may become necessary to change departure times in anticipation of travel conditions, road closures or weather conditions. Schedule changes occur to prevent lengthy delays. A schedule change is not a trip cancellation or delay, however, the schedule change can be up to 4 hours prior or 4 hours later than originally published. Full or Partial refunds are not available for schedule changes and we apologize in advance for any inconvenience it may cause.

 

Limitation of Liability

Neither the company, nor the service provider, shall be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary, or consequential damages or loss of profits arising out of this agreement. It is expressly agreed that neither the company nor the service provider shall under any circumstances be liable to any party for an amount greater than the service contracted.  

 

Force Majeure

We or any third party service provider shall not be liable for any failure or delay in performing their obligations if caused by the following: accidents causing delays to the vehicle; exceptional or severe weather conditions; compliance with requests of the police; deaths and accidents on the road; vandalism and terrorism; unforeseen traffic delays; industrial action by third parties; other circumstances affecting passenger safety; road closures due to local events; border closures;  properties that are not accessible to a vehicle; acts of God, flood, earthquake or any other natural disaster; epidemic or pandemic; war, threat of war or similar; fire or explosions; terrorist attack or riots.

 

Travel Insurance

Travel Insurance is not included with our service, although we consider travel insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss or damage, accidents and medical conditions whilst you are away.

 

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on our website should not take the place of professional advice.

 

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by us, in which case we may require you to sign a Licence Agreement.

 

If you wish to use content, images or other of our intellectual property, you should submit your request to us.

 

After completing each transfer provided by us, we send out by email a feedback form, in which we reserve the right to publish your comment and review on our website.

 

Domain of Jurisdiction

Nothing in these Terms and conditions excludes or limits our liability to you for any death or personal injury resulting from our negligence.

 

These terms and conditions shall not affect the client’s statutory rights under Brazilian law.

 

Settlement of any disputes that may arise between you and us will be subject to the city courts of Foz do Iguaçu, in the Brazilian state of Paraná.